Hello Shapr3D Community,
We’ve received reports from some users experiencing crashes at app launch when using HP Gaming Laptops with nVidia 4000 series GPUs. If you are facing this issue, we recommend updating your graphics driver to the latest version. You can find the latest driver for your device here: Download The Latest Official NVIDIA Drivers. This can significantly improve stability and performance.
After updating your driver, the issue should be resolved. If you continue to experience problems, please don’t hesitate to reach out to us via our support portal for further assistance. Our team is here to help and ensure you have a smooth experience with Shapr3D.
Thank you for your understanding and support!
Regards,
The Shapr3D Team