Shapr3D instantly crashing

Need Help.

So I downloaded Shapr3D because I recently got a 3D-Printer and i was using Shapr3D on my Ipad before. After some research I found the Windows 10 Version, I downloaded it from the Microsoft Store, opened it and it boot up but then instantly chrashed so i downloded the Files from the offical page.
Same problem here, opened and instanty chrashed.
Does anyone have an idea?

Hey Pleibiger4! Could you tell us what Windows HW do you installed Shapr3D on?

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-529J085
System Manufacturer Megaport
System Model 209402
System Type x64-based PC
System SKU 37-DE
Processor AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends International, LLC. H.50, 13.05.2021
SMBIOS Version 2.8
Embedded Controller Version 255.255
BaseBoard Manufacturer Micro-Star International Co., Ltd
BaseBoard Product B450 TOMAHAWK MAX II (MS-7C02)
BaseBoard Version 3.0
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale Germany
Hardware Abstraction Layer Version = 10.0.19041.1566
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 16,0 GB
Total Physical Memory 15,9 GB
Available Physical Memory 10,5 GB
Total Virtual Memory 24,9 GB
Available Virtual Memory 16,2 GB
Page File Space 9,00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware No
Hyper-V - Data Execution Protection Yes

I hope this can help :slight_smile:

Thanks for the detailed answer! :slight_smile: I think the GPU is not in the list, which I would be most interested in.

I have a Radeon RX 6600 Mech 2X 8G, 8192 MB GDDR6.

The Problem could be in my Bios Settings because I cant open other already installed Softwares too. They’re also instantly crashing :frowning: