I have sent several emails to the support link, and every time I attempt to upload my project, the upload fails, says the upload took too long and the connection was lost. Every single time, this happens, which is why I never get any response from the support team. I can’t export my project and this is effecting my business. I still never heard back from shapr regarding my ongoing export issues. How do I get the help I need? I’m getting charged for an app that doesn’t work, and I can’t get any help. You can see the message saying the upload took too long.
I need immediate help as soon as possible. My customers are not happy with me and with shapr. I have sent 9 emails to the support link, and the file upload fails every time.
Could you please send me the ticket number via dm?
Also note that we accept large files via Google Drive or WeTransfer
DM sent.
Google drive link with consent sent.
Fingers crossed