3Dconnexion - issue

Issue:

The SpaceMouse does not respond at all inside Shapr3D, even though it works normally in the 3Dconnexion Trainer.

Accessibility and privacy permissions have already been granted in macOS settings.

I also tried re-installing both Shapr3D and 3DxWare, but the issue persists.

MacBook with macOS Ventura 13.7.8 (latest update)

Shapr3D: Latest version, downloaded directly from the Shapr3D website (not App Store)

3Dconnexion software: 3DxWare 10.8.9 (latest driver)

3Dconnexion device: SpaceMouse (works fine in 3Dconnexion “Trainer” and “Viewer”)

Configuration: In 3Dconnexion Home, I selected Configure → Shapr3D as the target application.

In Shapr3d: view > “spacemouse settings” is greyed out..

Unauthorized repost (I hope its OK)

Daniel Horvath
Senior QA Specialist at Shapr3D
What version of the SpaceMouse driver are you using? We’re in touch with 3Dconnexion because version 10.8.9 is currently causing issues with Shapr3D. If you’re on this version, could you please downgrade to 10.8.7?

Hi Daniel, Thanks a lot! 10.8.7 solved the issue!

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