3DConnexion Spacemouse Issue

Space mouse randomly stop working.

I might be wrong, but it look like it happened when I use two monitors and switch between apps.
For example, if I use another app and get back to Shapr, often, the space mouse stop working except for the buttons.

To fix the issue, I have to restart the app.

MacBook + Monitor – MAC OS 12.6 – Shapr Version 5.240.0 (4221)

Just noticed, it also happen when I exit and open another design.

Very annoying.

Thanks for the report, we’ll look into this. For the record, @Do.B , to you also see this happening on macOS?

Haven’t tried the space mouse on the iPad yet.

Hello together,
I have the same issue only on Windows 11.
I work with 2 screens and from time to time the 3D Spacemouse stops responding. With other apps - e.g. with the 3Dconnexion Viewer the 3D Spacemouse works without problems.
If I close Shaper3D and open it again, the 3D Spacemouse works again.
App version: 5.260.4372.0 #9e68680c
Windows 11 Pro: 21H2
Spacemouse: 3Dconnexion SpaceMouse Enterprise
Software:
3DxWare 10.8.10.3503
3DxWinCore 17.8.10.19684

Is there a solution for the problem - a reasonable work is not possible.
Thanks for a feedback.
Greetings Markus

Hi Markus, thanks for reporting the problem, we are working on a solution.

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Hi Istvan,
thank you for your answer.
Can you already foresee when there is likely to be a solution?
All the best
Markus

Hi Markus,

We’ve seen some problems around how Shapr3D is detected by the 3DXWare driver, which can be related. To check this, can you please check if there are two config files (Shapr3D.xml and Shapr3D-KMJ.xml) at c:\Users<YOUR_USER>\AppData\Roaming\3Dconnexion\3DxWare\Cfg ? These files are created by the driver, but ideally there should be only one (Shapr3D.xml). You can try to delete them (create a copy for backup if needed), reboot the system and check if it makes any difference. Note that if you delete these files, Shapr3D-related SpaceMouse configuration will be lost.

To help us finding a fix:

  • Can you “intentionally provoke” this issue? (Is there something that you can do to increase the issue to appear?
  • Please let us know if you had these two files and whether deleting them helped.
    • In case the “fix” did work, please let us know if it breaks again and if you noticed any pattern that could have caused it (e.g. frequent alt-tab between apps, PC going in sleep mode, modifying Shapr3D related SpaceMouse config, etc.). Please also check if the two files are back again (ideally there should only be one, without the KMJ).
  • Can you tell whether you started using Shapr3D with SpaceMouse before Shapr3D version 5.250? (In Shapr3D 5.250 we tried to mitigate the app detection problem with the 3DXWare, but the above mentioned config files could still have been created earlier.)

Kind regards,
István Pál

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image
Hi Istvan,
I have found four files - see the picture.
I did not find a file Sharpr3D-KMJ.xml.
I have not used Shapr3D before in a previous version.
Unfortunately, I can not provoke the error either.
As soon as I have new findings I will report again.

Hi Markus,
Thanks for your response. Now we can rule out the previous config conflict problem.
One other thing that I’d like to ask you to check if the issue appears again:
Please open task manager in Windows (Ctrl-Shift-Esc), look for Shapr3D, expand it and check if SpaceMouseBridge is present as a sub-process.
image
Kind regards,
István

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Hi István,
yes, I found SpaceMouseBridge.exe.
However, this is only shown to me in task manager, when Shapr3D is maximized. When it runs in the background, the file SpaceMouseBridge.exe disappears.
All the best
Markus

Hi Markus,
Thanks for the update. If by “it runs in the background” you mean it is minimized to the tray/taskbar then yes it’s expected. If by background you mean another app is in focus but Shapr3D is NOT minimized, then it’s still possible but no typically expected.
Kind regards,
István

1 Like