App Freezes on copy of move

Need help? We are here.
1

Why all of a sudden the app freezes (crashes) on copy or move. (for about two weeks)I don’t see a update for the app recently. I have a 2017 ipad pro 12.9
Its very frustrating. I just made my subscription payment yesterday.

Please advise
Thanks

2

Apologies tor the inconvenience. We have been going a bit faster than we should have. The fix is coming early next week, it’s ready, and waiting for the App Store review.

3

Thanks for the update.
ernie

4

Ok this is frustrating. It still freezes. And you have to keep rebooting the entire iPad to make it work. Then it does it again after a couple of moves or copies. It’s very very frustrating when you’re paying for an app/something you can’t use. Please advise. Smh

Thanks

5

Hi @Mindofharris59, did you update to the latest verdion?

6

Hello,

Yes I did update to the latest version.

7

Can you help us to reproduce the issue? If you could share the workspace in .shapr format, and give us a few steps to reproduce the problem that would be super helpful.