BUG: Viewing orientation gets stuck on one plane

I work on a HP Envy 2in1 laptop tablet. For some reason when reorienting my view of my model it locks onto one single plane of rotation. Sometimes it will also not let me properly rotate laterally, instead it will roll the model. The only way to escape it is to tap a face on the viewing cube to rest it.

https://support.shapr3d.com/hc/en-us/requests/new