Can't login to an app

Hello,
I have encountered issues while logging in my account from Shapr3D app in window.
After I clicked “Log In” button and completed the logging in process in browser, browser sent me back to the app which shows that the process of logging in is going on. However, after some time I am getting returned to log in screen without any error being reported.
If anyone has encountered similar problem, please share!

Hello,

Please open a support ticket using the link below and send us a screen recording of the issue, we are here to check.

https://support.shapr3d.com/hc/en-us/requests/new