Can't Login

Dear Team,

A just get my new laptop, and install the Shapr to it.
But when i try to login it stuck.
And get this massage:

I try login via chrome and edge too, but still can’t login.
In the fire wall setting the program are enabled.
Try with wifi and cable internet too.
Thx :slight_smile:

Could you please submit a ticket on the support portal?

Restarted the laptop few times, and solved the probelm. Thx