Thank you for forwarding Victor’s email.
I’m really disappointed as a shapr3d customer regarding Victor’s response to my subscription request. When I first initiated my subscription request via your CHAT feature, the $240 annual shapr3d subscription price was still being offered on both the iPad and on your website where I activated my original monthly subscription. If either your website or iPad app had provided me a means to transition to the annual subscription at that time, I would have made the transition at the $240 annual rate. Or if your company had responded to my initial request in a timely manner, the $240 subscription price would have still been active. Instead without any official shapr3d notice, I’m informed that the price has doubled! Plus today I discovered that my $27 monthly subscription has not automatically renewed? So I have no shapr3d pro access today. Seems activating my subscription via your website instead of the iPad shapr3d app was a bad decision on my part.
I’m hoping you will please reconsider my request and reinstate my subscription at the $240 annual rate. If you’re not able to approve my request, then I would appreciate you forwarding my request to the correct person within your company with approval authority.
Until now, I was okay with renewing for another month while my account was transitioned to the $240 annual rate. From my vantage point, I’ve not been treated fairly by shapr3d regarding this issue. If shapr3d is willing to correct this customer relations problem and reinstate my account at the $240 annual rate, then I’m motivated to continue my investment in shapr3d. Otherwise I will reluctantly end my relationship with shapr3d and transition to one of the other competing CAD programs.
Thank you for your consideration.