Lost progress on design

Hi, I made a design with lots of components and have access to the collaborate link however the progress on the shapr3d file is lost and incomplete. Is there anyway it can be recovered? I have tried to use the collaborate link but cannot download it

Contact support.

https://support.shapr3d.com/hc/en-us/requests/new

If you have sync enabled, try reverting to a previous version of your project.
Right-click then “Show versions”. More info here: https://support.shapr3d.com/hc/en-us/articles/16286319763228-5-730-Project-Versions
If you need more help, please open a ticket on the support portal. https://support.shapr3d.com/hc/en-us/requests/new