Hey, recently I decided to try out the AR feature and isolated by robot so it alone would be selected and not all the previous attempts and parts. I found the link after creating it and sent it to my phone where I used it and it was amazing and looked so real! Although, I left because I had to do somethings and when I got back to my computer the single model of the robot was gone although the rest was still there which had not been isolated. I am not sure f this is because of the AR or something else but when I select previous versions through the little window preview icon I can see the robot although when I select it and click set to new version it doesn’t change anything. All help is appreciated and if the CEO sees this I just want to say this platform is amazing and has really helped me a lot! Thanks.
Please send us the following information here.
- The version of Shapr3D you are using as shown under your Settings
- The detailed hardware and software specs of the machine you are using: Find hardware and software specifications
- The Shapr3D design with which you’re experiencing the issue: Instantly export to .shapr format
You can right-click the project on your dashboard and “Save as .shapr”.
Please note that you can share large files with our Support team via Google Drive or WeTransfer as shown here:
Hey Rita,
Thanks for responding. Sorry for getting back so late and I just submitted the request.