Can't utilize AR function

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1

Hey team,

I just drew up a model but I cannot utilize the AR function to view it in my room / table. I dont know why… it is in native shapr. It just won’t load. There is no load screen, it just goes to camera mode.

I have STL mesh files that aren’t native that pull up just fine so I know the function works. I don’t know what I am doing wrong? This file does have a load time so when I click on AR, it takes a few seconds to load, then it displays in my room & table.

2

Hi! Please open a support ticket using the link below and send us the following information:

  • The version of Shapr3D you are using
  • A screen recording of the issue
  • The Shapr3D design you have the problem with

https://support.shapr3d.com/hc/en-us/requests/new

Thanks in advance

1 Like
3

started a support ticket but it wont let me upload the video so ill just post it on facebook.

4

Hi,

Thanks, I saw someone who helped you find the solution. Please note that the center point of the coordinate system is the center point of the AR preview, if the model is far from the origin in the modeling space, it will also be away in the AR preview.

5

kpeter,

That should be added as a footnote for the AR feature, do you agree?