Password reset email not working

Hi,

My kids have been loving your product for the past year. They have been designing objects for me to print on my 3d printer a little too much for my wallet. Anyways, I am here because the license linked to one of my kids school email has expired. I can’t seem to log in with the email. And the password reset link never arrives. So I can’t log in.

Incidentally, I was able to sign up my son using his email and post this message. I even received the confirmation email to active this discourse account. So not sure why the password reset isn’t arriving. And I failed to sign up for a new account with the error “email already exists” or something.

I hope someone can help me reactivate this license. My daughter has been really getting on my case. Not sure if I will survive her rage for long. Please help! The license is associated with the same email address as the email on this discourse account. Any assistance would be greatly appreciated and will go towards keeping this father sane and alive!

Thank you!

Could you please submit a ticket on the support portal?
We would like to investigate the issue further.