Password Reset

Need help? We are here.
1

I purchased a new iPad Pro and forgot my password. On the new iPad I have submitted the reset password link several times since yesterday and no link has been sent. Checked my junk/spam as well. I have the Pro Subscription, valid until March.

Is this not working?

3

For sure using the correct email. I looked on my old iPad and can see my email address and its the right one.

Thanks

4

Hey!

We checked on it and it should be working now. We sent you a new password reset email, please let us know whether you received it.

Thanks

5

Nothing yet, I will give it a bit. Thanks

6

Nothing yet, its been about 15 minutes.

7

Its been well over an hour and nothing. I assume its still not working. Thanks

8

We suspect that the reason you are not receiving you password reset email is because it cannot be delivered to you, due to a network or ISP spam filter.

We are working on fixing your account, but until then if you register a new account, with another email address, you will be able to use the app with your purchased license.

Thanks

9

Its outlook.com, they don’t block anything, if its spam it goes to the junk folder. I also reset my forum password for here this morning and no issues.

Thanks