Project won't open

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1

The app on iPad froze so I quit it and tried reopening the file but then it just gets stuck on the loading screen. All my other files open fine.

I also tried opening the same file on my mac, and same result, it just gets stuck on the loading screen :confused:

Mac:

  • MacBook Pro (16-inch, 2021)
  • Apple M1 Pro
  • macOS Monterey v12.1
  • Shapr3d v5.261.0

iPad

  • iPad Pro 11 (2018)
  • Shapr3d v5.271.0.4458

Any other info I can provide to help get this resolved?

2

Hi @didi,

Please open a support ticket using the link below and let us know the email address you have your Shapr3D account registered with, we are happy to check.

https://support.shapr3d.com/hc/en-us/requests/new

1 Like
3

HiKPeter,

I have the same issue with my last project.
Rest opens fine, but last one will not open.

4

Hi @Eric-Jan,

No worries, we’re here to help. Please open a support ticket using the link from my previous post, we’ll check it soon.