Project won't open

[didi]

The app on iPad froze so I quit it and tried reopening the file but then it just gets stuck on the loading screen. All my other files open fine.

I also tried opening the same file on my mac, and same result, it just gets stuck on the loading screen

Mac:

• MacBook Pro (16-inch, 2021)
• Apple M1 Pro
• macOS Monterey v12.1
• Shapr3d v5.261.0

iPad

• iPad Pro 11 (2018)
• Shapr3d v5.271.0.4458

Any other info I can provide to help get this resolved?

[KPeter]

Hi @didi,

Please open a support ticket using the link below and let us know the email address you have your Shapr3D account registered with, we are happy to check.

https://support.shapr3d.com/hc/en-us/requests/new

[Eric-Jan]

HiKPeter,

I have the same issue with my last project.
Rest opens fine, but last one will not open.

[KPeter]

Hi @Eric-Jan,

No worries, we’re here to help. Please open a support ticket using the link from my previous post, we’ll check it soon.