The app on iPad froze so I quit it and tried reopening the file but then it just gets stuck on the loading screen. All my other files open fine.
I also tried opening the same file on my mac, and same result, it just gets stuck on the loading screen
- MacBook Pro (16-inch, 2021)
- Apple M1 Pro
- macOS Monterey v12.1
- Shapr3d v5.261.0
- iPad Pro 11 (2018)
- Shapr3d v5.271.0.4458
Any other info I can provide to help get this resolved?
Please open a support ticket using the link below and let us know the email address you have your Shapr3D account registered with, we are happy to check.
I have the same issue with my last project.
Rest opens fine, but last one will not open.
No worries, we’re here to help. Please open a support ticket using the link from my previous post, we’ll check it soon.