File won’t open

#1

I’ve been working on this file for a few days and started having issues with it yesterday night. When I try to open it, it gets stuck on the loading circle at 100% but never opens my file. I can still see the preview of it when I go to open it, although it is a little out of focus. I can also duplicate the file but the copy won’t open either. When it gets stuck opening I have to quit an relaunch the app. I have also restarted the iPad (it’s an iPad Pro). Any suggestions to fix this? I really don’t have time to redraw the file. Thanks!

#2

Hey!

First of all, sorry for the inconvinience! Could you please send the file to support@shapr3d.com? Heres how you can access the file from itunes: https://support.apple.com/en-us/HT201301 we will take a look at it ASAP

Regards,
Tibi