Shapr update slow and broken files

[Shaun]

Not sure what the recent update was but holy shit has it ruined my day. I’ve been fighting a file that slowed down a ridiculous amount all day and now it’s broken so I can’t open it.

I’ve sent the file into support but does anyone know any workarounds to getting back on track?

[Shaun]

To add to this, can’t even upload the file to Shapr.

[Rita]

Hey, @Shaun , the support portal has a size limit, and your attachment must have exceeded that.

Can you please try an alternative way?

Share large cloud files with our support team

[Shaun]

Thanks, I’ve shared a G Drive link on the Request.

[Rita]

Thank you! I just replied to your ticket, we are checking your case.