Shapr3D for Windows not opening

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1

Shapr3D for windows will not open it worked just fine yesterday has there been some changes or updates to it because when i activate it and it does the checking for updates in the Microsoft app store it keeps giving a error, Cannot open App package, Reason failed due to unknown reason

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Thank you

2

Hi @danno11,
Thank you for opening a support ticket also, I just answered it. In these cases the detailed hardware and software specs of the machine you are using and the version number of Shapr3D are necessary. If you do not wish to share them publicly, please feel free to answer the ticket.

3

Hi,

We are starting to get the same issue at our school.
Can you confirm the best way to provide you with the detailed hardware and software specs?

4

Sure, please see this article for the specs and contact us on our support form: