Trouble after Shapr3D update

Need help? We are here.
1

Hello,

unfortunately I have some trouble with the latest Shapr3D update. I am using the pro version on my iPad and on my Windows PC. On my iPad it works fine, but when I start Shapr3D on my PC it opens for a couple of seconds and closes immediately. A new-installation of the software doesn’t solve the problem. What is wrong? I would be very happy if somebody could help me.
Best regards
Rico

2

Sorry to hear that – could you reach out to our team directly on the support site? We’ll probably need a bit more information (your username, maybe a few designs, details about your PC etc.) to figure out what’s going on and it’s likely better to have that conversation in a support ticket than on a public forum.