Standard Shapr3d crashing when opening

[danno11]

updated Standard Shapr3d version 5.572.6640.0 yesterday from the Microsoft Store and now it crashes immediately when try to open on my PC, any ideas.

Thank you

[lordhelmet]

Same for me on macOS – Shapr3D was working perfectly. Since updating from 5.562 it crashes immediately on open (beta, too): process FEngine crashes. See screenshot.

I uninstalled completely, including all cashes, containers, etc. in ~/Library. I also tried installing from App Store. No luck.

Any ideas for troubleshooting?

Machine is a MacPro Intel.

[Istvan]

If you encounter an issue like this, please open a support ticket. Our support team can’t help with similar problems on the forum, as it might require sharing your account information.

Submit a request – Shapr3D Help Center

[lordhelmet]

Thank you for your replay, @Istvan! I’ll open a ticket.