Standard Shapr3d crashing when opening

updated Standard Shapr3d version 5.572.6640.0 yesterday from the Microsoft Store and now it crashes immediately when try to open on my PC, any ideas.

Thank you

Same for me on macOS – Shapr3D was working perfectly. Since updating from 5.562 it crashes immediately on open (beta, too): process FEngine crashes. See screenshot.

I uninstalled completely, including all cashes, containers, etc. in ~/Library. I also tried installing from App Store. No luck.

Any ideas for troubleshooting?

Machine is a MacPro Intel.

If you encounter an issue like this, please open a support ticket. Our support team can’t help with similar problems on the forum, as it might require sharing your account information.

Thank you for your replay, @Istvan! I’ll open a ticket.