Tutorial video no image after resize window

Hello, Thanks for looking at my post.

I am trying to do the first video of the bracket. When I resize the tutorial video in Shapr it losses all imagery. The only thing left is the dialog. When its small in the corner the part is there but is too small to see what is going on. When I resize to make it bigger, POOF, it’s gone. Anyone know how to resize without loosing the video? Running windows 10

Thanks, Cad

[Loom | Free Screen & Video Recording Software | Loom][resize problem]


What is your exact Windows version, and devices specifications? I’m running the latest Windows 10, with the app version 5.420, and haven’t been able to reproduce this issue.

Edition Windows 10 Home
Version 22H2
Installed on ‎11/‎18/‎2020
OS build 19045.3208
Experience Windows Feature Experience Pack 1000.19041.1000.0

Processor AMD Ryzen 9 5900X 12-Core Processor 3.70 GHz
Installed RAM 32.0 GB
Device ID 8A710B6E-D63E-446E-A887-13372737E818
Product ID 00326-00883-80122-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support
Nvidia Gforce RTX 2060

What’s the Shapr3D version you are running and experiencing this issue?

Shapr3d version
5.410.5390.0 #f45d4004

Could you update to the latest version (5.420) and let us know if the issue is still there? Otherwise, a GPU driver update might also help.

Okay updating to the latest version fixed the problem. Thank you for the support!

Cheers, cad

Happy to hear that :slight_smile: