Browser error when renewing subscription

I am trying to renew my subscription but keep on getting this error.

I have refereshed the page, clear cach and cookies and keep on getting the same result.

Tried to use your help link but they do not seem to udnerstand what the problem is and simply closes the ticket by replying that my subscription has expired

Hello @Barryd, I located your support ticket, and I just replied to your case, can you please check? Thanks

Yes Rita thankyou i replied