Get stuck in the tutorial. black screen in the back and can’t get past the 5th section of the tutorial. Acer gaming nitro5 laptop. ryzen 7, 16gb ram, nvidia 3060 video card.
Hi,
Could you please update the GPU drivers, both for the integrated AMD and the nVidia card?
First thing i did was update drivers. Did not resolve the issue
Okay, we are here to find the solution. Please open a support ticket using the link below and let us know the following:
- The detailed hardware and software specs of the device you are using
- The version number of Shapr3D you are using
- A screen recording or a screenshot of the problem.
https://support.shapr3d.com/hc/en-us/requests/new
Thanks in advance,