I was working on a design that was getting a bit complex. All of the sudden the app shutdown. I did all the typical troubleshooting (reloading the app, deleting the app and reinstalling, etc.) and now if I even click on the design the app attempts to load, but will crash. As complex as this is, I am sure it’s far from the most complex design. My iPad is 3rd gen iPad Pro running software 13.3.1. I need this design. At least I need to be able to alter it so it won’t crash, but I can’t even open it. Any ideas?
Hello - can you please export the workspace through iTunes: https://support.apple.com/en-us/HT201301 (Oh, I see this is not necessarily needed, as you probably have a backup)
Please send it to email@example.com and we will take a look within 24 hours
I have tried to find a file on my iPad for this sketch, but I have it nowhere. I cannot open the file to export it, and I’m not sure where the temporary file is located. I also went through apples service to export it through iTunes and can’t seem to do that either. What I do have is a screen recording of it, but that won’t help you try to duplicate the error on your end. I’ll attach it anyway.
Any idea on how I may get the file to you, or maybe we can do a screen share or something? Thanks,
He man ,wrong daniel here good luck with the good one!
Sure - let’s do a screenshare. Please send me an an email: firstname.lastname@example.org and we’ll schedule something
I have the same issue:(
Sorry to hear that, can you please contact us at email@example.com?