App Crash!


#1

Help! Can’t open my design. App crashes every time I open it. Other designs are working fine but this particular design takes too long to load and then crashes the app. I have tried restarting my iPad Pro several times. I have a deadline to meet with this project. At least help me retrieving the work done.


#2

Hi, sorry for your troubles. Please send the workspace (in shapr format) to support@shapr3d.com. We handle all user workspaces confidentially.


#3

Can you tell me the procedure. I am new to this. :slight_smile:


#4

Using your desktop and iTunes you can export your workspaces. Here is an Apple help article on the topic: https://support.apple.com/en-us/HT201301


#5

Dear Daniel,
I don’t have a MacBook only old Win10 PC :cry: . I completely rely on my IPad Pro for my work. Is there any other way out? I spent two nights on this project, it is very disappointing that I can’t even retrieve the work done.


#6

Open your file and go to the top left screen and click on the the arrow pointing out. Save your file and the share the file option comes up next … click on the email option for exporting and send to support@shapr3d.com.

My explanation isn’t the best but it should work for you for exporting your file?


#7

Disregard what I just scrawled out … I now realize you cannot open your file!!!

My mea culpa…:crazy_face:


#8

Hi,

PC is also good, you just need an iTunes.

Best

Daniel


#9

I have exported the workspace using iTunes (don’t know if its shapr format). I can’t open the design in my app to export, so this was the only option. Only thing is now I don’t know what to do with it. :man_shrugging:. Will send the link (file size > 500mb) to shapr team, hope you guys can help.