Opened one of my drawings this morning and the preview looked correct but as soon as it loaded, the whole thing disappeared. What gives?
First of all, sorry for any inconvenience.
Could you share that workspace so we could take a look? Also what version of the app are you using?
Sure. How do I do that? Sorry, new to the product…
For us to be able to see what’s going on, best would be to export it in SHAPR format, but you need to be a pro user to do that:
- Tap on the Share button on the Top Bar
- Tap on Save as…
- Tap on SHAPR
Says it can’t be exported because it’s empty?
Also, I am a pro user.
Is it possible that only the thumbnails are messed up? Can you try opening other workspaces?
also please try double tapping on the cube in the upper right corner. it resets the camera to a position where all your workspace is visible. if that doesn’t help, check Groups (left menu) and Sketches (second tab in groups). if that’s empty, we have a problem.
Other workspaces open fine. This one has just vanished.
Yup, reset the view. All layers are gone also. I think there is a problem.
Did you succeed to export your affected workspace in SHAPR format?
Please try to export and send it to us it so we can have a look.