Drawing dissapeared

Need help? We are here.
1

Opened one of my drawings this morning and the preview looked correct but as soon as it loaded, the whole thing disappeared. What gives?

1 Like
2

Hey!

First of all, sorry for any inconvenience.
Could you share that workspace so we could take a look? Also what version of the app are you using?

Thanks!

3

Sure. How do I do that? Sorry, new to the product…

3.2.0 (629)

4

For us to be able to see what’s going on, best would be to export it in SHAPR format, but you need to be a pro user to do that:

  1. Tap on the Share button on the Top Bar
  2. Tap on Save as…
  3. Tap on SHAPR
    https://support.shapr3d.com/hc/en-us/articles/115004073614-Exporting-CAD-files-Compatibility
5

Says it can’t be exported because it’s empty?

Also, I am a pro user.

6

Is it possible that only the thumbnails are messed up? Can you try opening other workspaces?

7

also please try double tapping on the cube in the upper right corner. it resets the camera to a position where all your workspace is visible. if that doesn’t help, check Groups (left menu) and Sketches (second tab in groups). if that’s empty, we have a problem.

8

Other workspaces open fine. This one has just vanished.

9

Yup, reset the view. All layers are gone also. I think there is a problem.

10

Hello,

Did you succeed to export your affected workspace in SHAPR format?
Please try to export and send it to us it so we can have a look.

Regards,

Peter

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