Good Morning, since several days I am not longer able to export/share designs to any folder on my iPad or to a dropbox folder. The related dialogue on the iPad is just empty and after returning back to the design Shapr3D more or lesse freezes and I have to manually restart it to come back to the de…

[image] The share function on ipad is completely out of order Need help? We are here. This sounds like the same persistent OS bug that has been around caused by the Siri suggested sharing options. This used to happen to me. I do not have WhatsApp, however I would still h…

Thank you! We will look into this and get back to you as soon as possible.

I can add some more details to the steps I tried to fix the issues: sharing across the whole device works without any issues in any other app, e.g. Safari, Files, Goodreader, … Closing all apps and resetting the iPad doesn’t change the issue in Shapr3D The issue in Shapr3D occured first when the d…

I forgot: To make it even more weired: Importing of files via the importing feature is working fine

As @Victor_Shapr3D suggested via email I did a backup and then resetted my device: first reset with just the settings didn’t change anything, but after a full reset and re-installing the backup, everything seems to be working fine now. Now it would be awesome if you could identify what caused this …

It’s great to know that resetting your device even though a rough solution, worked. We are definitely working towards completely understanding the cause of the issue, to see if it’s the app or device-related. Thanks again for your understanding.

I just ran into the same problem again. And it seems it is caused by the workspace? Flow: after the reset I tried several different workspaces and for each of them the export works fine, except the last one. If I remember correct (nearly 99% sure) it was the same workspace where I experienced this …

Just tried to upload the workspace but I got an error: “Sorry, new users can not upload attachments.”

Did you install any apps in the meantime? I mean between all was good and experiencing the issue again?

Nope, didn’t install anything.

Would be great if you grant me the rights to upload a file so I can share the workspace with you.

Export designs not possible

Need help? We are here.

Istvan December 13, 2023, 1:12pm 26

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Export designs not possible

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