One file not opening:

Need help? We are here.
1

Hey guys,

I’m running IPad PRO Gen 1, with IOS 17.5.1, and one file on my Shapr projects list will not open.

The other files open, and function as normal. The file is big- and wondering if it is an update issue for the iPad.

As always, the file that I cant open is pressing and need to be back working in there ASAP.

Any advice?

2

Could you please export it in .shapr file format and send it to us? We’ll check it right away. Thank you!