I am enjoying the product, and would like to continue with it, a few issues or question
1 - why is there no way to contact support in the app, a bit lame to only have the forums. Having the forums in the app is great, but no way to contact support is concerning.
2 - unlike other iPad apps I can easily use it between my office iPad an my home iPad. I have 2 pros and would like to use the app on both. Issues;
2.a requires complex log in. I understand licensing and the need to have only one active device, but not very friendly
2.b files are not stored on a cloud, so I can not pick up a design started at work and complete at home.
Is there any movement on these?
I would like to know before I need to cancel the membership.
This is great feedback, thanks. iCloud sync wouldn’t really solve this issue, because it would lead to all sort of conflicts and lost data in many cases, but implementing something more sophisticated is something that we would consider in the future.
Emailing support, but still feel it is lame not to have that in the App
I will look for the ability to save data on the cloud, missed it.
In the email to support, is the request for a quick log in for devices, so I can move easily between, I am ‘ok’ with only one device active, I can not see a situation that I would have two devices each with a drawing open (corner case at best), but what a pain if you use complex passwords to log in and out.
Files app on your device. Been there quite some time, several iOS and OS X versions as of now. On OS X, in Finder look for iCloud on left side of window.
sorry for the late official response regarding this. I just run through the thread and I can confirm that this is not an option we currently have. We are aware of this, and made a note about your request.
In the meantime, please back up your files manually, one-by-one to your chosen cloud platform.
For only one ipad it works what i listed.
Two times my ipad was broken down ( i can not turned on) and the service replaced it, the backups worked.
One year ago i moved to my current 3rd gen 12,9 and everything was set from the backup.
But what you need is the syncronisation, the official answer above.
Resent to the victor ID, did not know support was sensitive to the email registered. It probably came with a @me.com verse @Mac.com as Apple uses both, or the gmail one of @gmail.com
The email and this is the same.
I have two iPad Pros, and I am willing to do the log in and out as I switch (though would be cool to do it in the background) but I need access to all the same drawings. I want to work on one in the evening on the iPad at home, then if I get a free moment at work, work on the same file.
Previous helps here are great for backups, and each iPad is backing up to iCloud, BUT they each have their own back up. Nature of picking the iPad before looking at what is being backed up, it is the back up for THAT iPad.
Will there be a feature to store the files on a cloud drive not the internal file structure of the iPad?
The application is great, and as a hobby it is on the higher side of cost. This is a must feature for me. I was hoping to get an answer before the 18th as I am in the 14 day trial (Which is very much appreciated).
Willing to subscribe if it is a roadmap item, if not, I need to cancel and check out other solutions.
