Hi everyone! I need your help regarding accessing my previous work.
I’ve used Shapr earlier in spring 2021 using a paid subscription. I had a monthly subscription plan which I ended inthe summer.
I’ve created several models back then and now I need to continue working on them.
I’ve reapplied to Standard subscription, monthly plan. But I did so while the application was opened so it didn’t refresh the permissions. So I restarted my IPad but didn’t do the trick. So I backed-up Shapr3D on ICloud (made sure that Shapr did upload to cloud) and then I reinstalled it.
Now NONE of my work is available any more, like the back-up is ignore entirely.
Can you advise how can I regain access to my work? It’s hundreds of hours of work and I need to continue working on some models.