Hello.
I’ve been working on two job in two different files. Then I wanted to import one of the files into the other file. I use the import option (that I used in the past) and when it was finishing the import process the app closes. Then every time I try to open any of the two files it dose not finish the process and close the app. Any idea on how can I recover this files? Other files open normally.
Hector.
If restarting your iPad does not help, please send the file to support@shapr3d.com and we will fix it ASAP.
I already restart the iPad and did not change. I’ll send the file.
I can’t upload because the forum says “new users can’t upload files” Can I send it by wetrasnsfer?
Please send it by email to support@shapr3d.com
Sent by wetransfer to your mail. Thanks. I’ll try to send the other file affected by this one.
The file where I imported, I did not export it anywhere, so I can’t export it without open it first. Any idea how I can get this file to send it to you?
You can access the file system over iTunes if you connect the iPad to a computer.
Sent the second file.