Cannot login on MacBook with iPad password.
Hi! Sorry to see that, please let us know the email address you use on the iPad, we are happy to help!
Email is email@example.com
Hello! I can confirm that you have a subscription, it should work on both platforms. Please try to ask for a different password from the log-in page. If that does not work, please feel free to open a ticket using the link below to prevent sharing sensitive information:
I have a pro subscription on my iPad and I’m signed in on my MacBook. It’s showing all my designs from my iPad but I’m not able to use the pro features on my MacBook.
Hello! We are happy to help, but we need some confidential information. Please open a support ticket and let us know what email address you are logged in to on the iPad.