Move arrows are not on model

The move arrows moved off of a model and I can’t get them to reconnect with it. If I grab the square I can move the model side to side but in no other direction. Grabbing the button may or may not move the arrows but when they get close to the object the arrows disappear. How do I fix this?

https://support.shapr3d.com/hc/en-us/requests/new

Restarted my computer and it worked for one move then back to what the picture shows.

Best to start a support request with Shapr.