Is there a bug?
I have been having frequent problems trying to rotate the model around the display. I can zoom in/out, I can rotate using the gizmo, but when using the mouse, it works when I first open the file but after working for various amounts of time it stops working.
To get it to work again, I have to save the export the file and continue working. Sometimes it also begins working if I go to the gizmo and click it.
I will assume it’s my mouse that’s the problem, but is anyone else having this issue?
Latest Shapr3D Pro on Windows 11 here too. Not sure if it’s the same issue but today my rotating button combinations don’t work on either of my systems.
I’m using a trackball. Normally middle (wheel) button+ball would pan, and right button and ball would rotate. Today both of those combinations function as panning. I never had to press shift on the keyboard to be able to rotate before this. Hope it’s a temporary bug.
I also use a Spacemouse in combination with a wireless mouse for the panning. After I posted, the situation worsened to the point I just had to stop working. I wish it didn’t seem so haphazard, then I could post exactly what I was doing and when it occurs in a more formal way, but that’s just not the case. One minute it works, the next no.
Very very frustrating as this was not happening before the latest update.
Hello Kristoff,
A long delay because for some time things worked as expected. However I’m back to the same problem. To answer your questions:
Todays description: Open app, open file, rotate the model… about 10 sec later, no more rotation available, just panning and moving with the mouse key in a single axis or use the gizmo to check out another face. Export to .shapr3d, all movement returns… while I just typed that short sentence, I went back into shapr3D and the blasted model no longer rotates.
Yes, I mean the orientation cube.
Yes all my exporting is done to .shapr and also .stl.
Needless to say, the tool is now becoming such a burden to use it’s driving me nuts since I went and purchased a years full subscription. I really need this fixed now, but how to proceed remotely? My mouse works with all other software. I’m stumped!
So I have also tried a different mouse, same problem. I rebooted my machine, same problem. I deleted the app from the computer and downloaded again, same problem.
Now, and this is about as much as I can take, I can’t sketch. I have a blank file, I add a construction plane. I try to move this but nothing moves. I tried to scale it, nada. I go into sketch mode, but I can’t add a line or box or circle, nada.
Explain this to me! I don’t know how we can sort this remotely. Suggestions quickly please because I need to work and if I can’t, I’m going to have to cancel my subscription.
I’m just up, going for coffee now. I can give you access to files that I made. To be clear, this problem is not because of one file, it’s affecting any file I open whether it’s created by me or from an online source. I have my files shared across 2 devices; primary is using Windows 11 on a Lenovo laptop and also on an iPad. I’m yet to see problems with the iPad.
Have you looked at your system monitor and event viewer for clues?
I run system monitor (always on top) and see if you can find anything that correlates to your problem. Have a look in the event viewer as well.
I have a system compatibility issue on my Surface pro 6, Shapr and Start 11. Not on my desktop.
That work around sometimes sorts the issue but not for very long. Now I have about 10mins of work time before Iose rotation. I do not have this issue with my iPad.
I will check this. Since I first wrote about the issue, the problem seemed to resolve itself, but it is now back with a vengeance. I deleted the app and downloaded it again to no avail. I don’t have an issue with the iPad.
Your system wouldn’t allow the .stl file to be attached… What’s next, So this evening not only do I lose control with rotation, I can’t sketch.
I’m so fed up with this, who do I get intouch with to cancel my annual subscription?
It gets worse… most of the time I can no longer get the sketch to work. it’s like the whole Goddamn software is inoperative with this Windows 11 Version 10.0.22631 Build 22631… I just want to work, that’s all, but no, frustration and irritation have got the better of me, I’m done.
Does this mean anything, taken from Events Viewer, it seems to be a recurrent line but I’ve not the background to understand
"Successfully scheduled Software Protection service for re-start at 2124-11-11T22:41:25Z. Reason: RulesEngine.
The problem relates with the mouse-shapr3D software, I’ve tried several different mouse.It affects all of them.
The problem doesn’t exist when I use iPad, only with the Windows 11. I have done a reboot, reinstall, “open in safe mode”, I don’t (with my limited knowledge) see anything flagged up that indicates there’s any kind of problem with Windows and devices.
While the first notable issue began back in Spetember, with an inability to rotate the model or object, which was somewhat sorted by doing an export then continuing, else clicking the cube to rotate and then going back to use the mouse, things have become progressively worse. For example:
3.1 Select an object, click on the arrow to move it. While the arrow is highlighted, you can’t actually carry out the move. I can type in a value and press return and the object moves. But not using the mouse and arrow.
3.2 Sketch mode, having selected the Line tool, click your new end point and you can’t actually draw the line. The screen I’d say will show the horizontal/vertical control as you drag the mouse away from the start point, but you don’t see the blue line being drawn. Neither will the line be drawn even if you then click your new end point.
3.3 While sketching, if you click an existing line, while your new end point is highlighted, it won’t actually draw.
The above 3 points are becoming more and more frequent.
What I notice is that the issue comes and goes irrespective of what one is actually doing. It may last 10 sec then suddenly begin to work again or it may just not reset at all unless I close the program and reopen. Even an export is not guaranteed to “free” the mouse control/lack off.
It affects ALL files.
That’s all I can really relay to you. I need to know what to check. Is it your software having a glitch or is it an incompatibility with whatever the system processing abilities this Lenovo laptop has. It’s not the mouse as it affects all the mouse I’ve tried…
To me it sounds like windows is your problem not Shapr.
“Successfully scheduled Software Protection service for re-start” For some reason the software protection service seems to be closing and scheduled for restart. Read here: Redirecting
This brings to mind that you should check windows update to see if a cumulative update is failing to install.
What I would try if I suspect the mouse/ hardware driver issues:
Check your Vid card graphics drivers first. Important to keep them up to date.
Use the following at your own risk (vet this info). Go into device manager from command prompt “devmgmt.msc” sans quotes. In device manager “right-clk” any and all mouse entries in the “mouse and other pointing devices” and choose “uninstall”.
I would also do the same under USB controllers (lots of USB things there).
Look for any devices that have exclamations marks in the lists (could be a clue)
Rebooting will cause windows to reinstall fresh copies of those drivers from it’s drivers catalog. Might take two reboots.
This is a relatively safe thing to do. But windows can self destruct. Sometimes the driver catalog is damaged.
Thanks for your post, I’m tending to agree with you. I spoke with some colleagues who also support the notion it’s machine generated and
Not the software.
Another here seems to have a space mouse issue. Might be worth contacting space mouse… how often do they update drivers/ software?
40 years of loving to hate Winderz [sic]. Bill Gates owes me no small amount of time on the life clock! That and hair club for men membership. I don’t how many times I come to work on a Monday to a machine that won’t connect or some other borked driver or a DirectX issue.
But lately the last 3 or 5 years, you don’t install some updates and things stop working (especially internet connection ). Seems they twist your arm to install updates now. I set my update que so as not to update immediately because of occasional half baked updates (Apple does it too, admittedly less often). Dodged some bullets for it!
A recent 11 update apparently rendered page scanners not working en mass IIRC .
Next thing on the list is checking what’s going on at start up. It’s not hard. If you need help PM me and I can tell what you don’t need starting up with windows. Your printer doesn’t need to be running at started up unless you are a secretary waiting for a fax. Adobe Acrobat doesn’t need to be running at start up. Less background apps running the leaner and faster windows is. Especially boot time.
I spent years looking at what’s running to get rid of malware and tuning machines. Gpot a slow stutering machine… have a look at start up.
). Seems they twist your arm to install updates now. I set my update que so as not to update immediately because of occasional half baked updates (Apple does it too, admittedly less often). Dodged some bullets for it!