Hi, Hopefully someone can help. I’ve been a Pro subscriber since the beginning To show my support and remain paid up but can’t get an answer from Shapr3d on how to get the Pro version loaded and identify it as such.
First one of the updates bumped me back to the free version (no colour. Now they tell me I’m on the trial version that will end soon. I lost virtually all of my files in the process so I guess they are gone.
I’d like to renew because I bought an iPad Pro to use the app so have a considerable investment. I tried several times to get it sorted out. It feels like maybe they don’t want me now because my subscription price is lower.
Can anyone tell me for sure how to get the right version and how to identify it as the subscribed Pro version.