Pro account vanished


#1

Hi, i am a science teacher in high school. We have 3d printing class. I have pro version for teacher but it vanvished. My account should be expired in next January.

I don’t know why. My husband said you guys probably changed free policy. But it should not affect existed user. Anyway, can i restore my accounts.?

Thank you very very much.
vivienne


#2

Hi, sign out from your account and resign it again. Hopefully problem will solve. Couple days back same done to me. But resigning solve the problem.


#3

Hi Vivienne - with all the respect to your husband, in this particular case he is wrong :slight_smile: We haven’t changed it, and Shapr3D is still free (and will be free) for education. As @zeeshaninsight said, you may have to sign in and out for some reason. If that doesn’t solve your problem @Victor_Shapr3D will help you.


#4

Thank you Istvan. I was using my husband’s Apple ID for Shapr. Can i update Pro version for this ID? How may i contact Victor? I don’t like to share my info in forum.


#5

Hello Vivienne,
Please send us an email with the details to support@shapr3d.com if you didn’t already send us one. It seems you contacted us via email and I worked on your account to fix the issue. You can get back to me if you still having any issues with the account by simply replying to the email.


#6

Alright. Many Thanks


#7

You are welcome.