Problem with the 3D model

Hi,
Part of my 3D model was automatically enlarged as soon as I launched the Shapr3D app on my iPad, and the Undo icon is grey out, so I couldn’t restore back. Can anyone help? Thanks in advance!!!

Hello,
As I can see you have opened a support ticket also. As we’ll need some more information regarding this case and some may be confidential, let me answer you in the ticket.