I use a wacom tablet, and have had shapr3d for a while now. It was working as expected, I’m using default navigation settings (right-click is orbit etc, and is mapped to one of my pen function keys).
Now (having changed no settings), right-click hover or click draws lines. I cannot navigate at all. My pan/tilt function button works to zoom (as it always has), but right-click on the wacom draws lines. It’s suddenly become completely unusable, and I cannot find anything that I can change to make it work again.
(I’ve updated Shapr3D using Apple App Store, I’ve restarted, I’ve force-quit wacom driver and made sure that’s all up to date. I don’t know if I’ve used this since the last Mac update, which is the only thing I can think that may have changed.)
Exact Wacom device make & model and the driver version
A screenshot of your Wacom settings
Also please note that at the moment we don’t support officially support Wacom tablets on macOS, though it did indeed work reasonably well, so it’s worth checking out what’s going on here, as maybe there’s a simple fix.
The Wacom Desktop Center application has an “Updates” section and it displays the driver version as well – if it’s fully up to date, it should be 6.3.46 or something close to that. It’d be important to get the precise version for troubleshooting purposes.
Could you also show the device & app-specific settings? Those can affect how the app works pretty severely.
The bundle with Wacom is based on the same version that you can download from the App Store or from our website, it’s in practice just a voucher code for new Shapr3D subscriptions that Wacom device buyers get as part of a sales/marketing collaboration between us.
I could reproduce it now – it’s indeed not working by default. We couldn’t yet pinpoint whether the thing that broke it was an update in macOS, in the Wacom drivers or in Shapr3D itself. As we don’t officially support Wacom tablets on macOS at the moment, we can’t invest much into troubleshooting it further right now. We will probably fix it eventually, but right now the best I can offer you is a workaround:
Switch Shapr3D to use the “Shapr3D classic” navigation preset:
After this, you can use the button for orbiting – the only annoying side effect is that it also changes the button settings for a regular mouse as well.
Yes, unfortunately fixing that on macOS would require additional work. We’ve just recently laid some early foundations for that, but I still can’t promise it’ll happen anytime soon – as any company, we need to prioritize what we work on and macOS Wacom users make up a very small percentage of our user base. One thing that does work, though a bit inconvenient: with most Wacom devices, you could also hold the button and move the pen while hovering over the screen instead of touching down the tip. Some (including myself) even prefer that experience over doing view navigation with the pen touching the screen.
Ok thanks for the feedbac; I hope to be able to use this soon; I have been using Shaper 3d more and more on the Wacom, I will probably increes my usage of Fusion 360, which I use also.
Same thing here, I’ve been using Shapr3D together with my Intuos Pro M since forever and luckily never had any issues… until updating to MacOS 14.1.1 this week. Now I can’t pan anymore and the above mentioned workaround doesn’t seem to be working. So I was wondering if there was any progress on a fix since last year? Thx!
After restarting the laptop again, it’s showing up.
