Hi, I am using your amazing software for couple of years now. The biggest problem for me is this app performance when working on more complex projects.
It’s always the same: after about 30 min of work the app becomes very sluggish. Restart of an app helps a lot but its annoying to must restart it every 30 min or so.
I have 2 powerful PC (7800x3d/rtx4090/128gb ddr5) and one laptop (intel 13900/rtx4060/64gb) and on all machines the performance is the same.
im using latest win11, latest shapr3d version and latest drivers. Situation being the same from the beginning. With every update i hope the performance will be improved but no luck so far. Are you guys are going to do anything about the issue?
It drives me crazy.
I have the same issue on complex drawings, (using a MBP M3). Have found that going below +/-17GB of memory makes the drawing “process” sluggish. I have started using the feature of Free Up in CleanmyMac App to get more memory and this seems to work.
Thanks for the report. Performance has always been very important to us and we’ve been putting a lot of focused effort into it in the past few weeks following similar user reports. We had discussions about the different issues with others mainly in this thread.
One of our findings was that there’s no single issue that is causing slowdowns, rather a combination of smaller causes that sometimes compound. To track down what’s happening in your use case, it’d help a lot if you could:
record your screen while the slowdown is happening and also how an app restart fixes it (different root causes result in different types of slowdowns and seeing it on a video would help us figure out what’s going on)
export the designs your are working on when the slowdown happens as a .shapr file and share it with us
It’d help a lot if you could send these over to peter.gyongyosi@shapr3d.com. Let me know if you have problem sending over the files and we’ll work out an alternative solution.
The file is over 200MBs in Sharp3D format. Project is not completed, by a long ways. Will try to find the best method of transferring.
Note: I’m using a “Space Mouse” compact, and most of what you see here is my hand “jerking” while trying to maneuver the “joystick”. But the noted sluggishness is when the project lags when moving the joystick.
Since the update with the new graphic interface this month, the same project that was working smoothly on my Mac mini M1 16go for few years is no more usable. After selecting a simple object to move it , there is always a processing time to move the object on the scene. I tried to cancel the history step, it took few minutes to cancel it. Before I didn’t have to wait to move an object, the software is now totally unusable. Is there a way to go back to previous release please ? Thanks
Other example, If I select an object by clicking on a layer, it needs 20 secondes to be able to select it ! (wheels in the software turning before the object turns blue). I like your software and I’m grateful it exists but why releasing versions that dosent’ work anymore. I was more than covered with the past versions.
Thanks
