Shapr3d becomes very sluggish after about 30 min of use/poor performance onWindows

Hi!

Thanks for the report. Performance has always been very important to us and we’ve been putting a lot of focused effort into it in the past few weeks following similar user reports. We had discussions about the different issues with others mainly in this thread.

One of our findings was that there’s no single issue that is causing slowdowns, rather a combination of smaller causes that sometimes compound. To track down what’s happening in your use case, it’d help a lot if you could:

  1. record your screen while the slowdown is happening and also how an app restart fixes it (different root causes result in different types of slowdowns and seeing it on a video would help us figure out what’s going on)
  2. export the designs your are working on when the slowdown happens as a .shapr file and share it with us

It’d help a lot if you could send these over to peter.gyongyosi@shapr3d.com. Let me know if you have problem sending over the files and we’ll work out an alternative solution.