This happens to me all the time but not when I try to reproduce. I export a drawing then I try to leave the drawing so I can go into a different drawing and export it but the buttons at the top of the screen stop working. I have to kill the app then open it again.
Here is a video where I am pushing the button in the top left corner but nothing happens:
Click the background of the drawing to get rid of the destination picker
Click close to get rid of the export dialog
Click the Designs button
Notice nothing happens. I just tried it a bunch of times while writing this but could not reproduce. I almost always do that flow after a longer drawing session so maybe I missed some important step.
When the app is in this state the “import”, “export” and “back to designs” button do not work but the “Help” button does.
To get out of this state I kill the app and then re-enter and all works well again.
Hi, can you tell me please the version of Shapr3D and iPad OS you are using? We have seen some issues where buttons became unresponsive because of Assistive Touch. Can it happen that you have the feature turned on?
Thanks,
Please update Shapr to the latest 3.56.2 version and try to reproduce the issue. If it still there, please send us a screen recording to support@shapr3d.com
Yes, there is always a bit of risk involved when using the beta. e.g when we make change in the .shapr files’ structure, the older (production) version might not be able to open the file, until the change is released to production.
Personally, I suggest always using the production app for work, and beta app to test/play around with the new features, but never do “serious” work which might need to be presented to others / used in the production app.
