Unable to import Solidworks assembly

I am testing out Shapr3D for the first time on my iPad Pro. I have downloaded some files from GrabCAD, but when I try to open assembly files the import fails, saying “Operation failed because the resulting body wouldn’t be valid”.

The part files I have downloaded is opening without any problems.

Thank you for any help.

Hi there! Please let us know what version of Shapr3D are you using and share the assembly with us here or in a support ticket, we are happy to check it.

Thank you, I have now submitted a ticked.

Got it! Thanks for all the details, let us have a look at the file please

The file is attached to the ticket I created