I obviously have no clue what their paid customer base is sure, and I’m sure it’s like most companies in that a lot of people don’t pay.
But I also know this topic has had an incredible number of views compared to virtually every other topic and the same exact sentiment is also literally everywhere you look - YouTube videos, Reddit, random other forums and reviews, etc. Bottom line is regardless of the exact number there are a LOT of people in the hobbyist/maker realm who would throw their money at Shapr3D…but just can’t because of the lack of any swingable price tier.
And [whatever yearly amount that tier would cost] x [a lot of people] = more than $0.