All my files have been deleted

Need help? We are here.
1

First time that I’ve opened the app after the last update and all of my files have been deleted. Should I reset my iPad to the last time I backed it up on iCloud to restore? What’s the easiest way to get the designs back?

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2

Hi!
Can you please check if you are logged in with the same email address you were logged in with when creating the missing designs?

If yes, and still don’t have access to your designs, please open a support ticket using the link below and let us know the following information:

  • the email address you have your Shapr3D account registered with
  • the version of Shapr3D you are using

https://support.shapr3d.com/hc/en-us/requests/new

Thanks!