Import options greyed out/not working?

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1

Hi,

In the last couple of days ive noticed that i cannot import anything on Shapr3d anymore. Both ‘Import as New Project’ and ‘Import to Current Project’ are both greyed out and cant be clicked.

Any ideas?

Im using a Windows 10 pc, and have a full subscription.

Many thanks

2

I have been experiencing this same issue for about a week now; I thought maybe my project got too large and Shapr was still ‘loading’ even though the project was open and that it wouldn’t let me import more elements until it was done. But then I noticed even when I started a new, blank project, it would not let me import immediately either. I reached out to support but honestly, everytime I contact them, it’s the same cookie-cutter response asking for the tech specs on my machine, the version of Shapr I’m using, a video of the problem, and a copy of the project.

Anyway, back to the import issue-- I noticed if I click on 'New Drawing" under the same drop down menu as the Import options, then cancel it, it sort of ‘wakes up’ the Import options and I can now click on them as normal.

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