Ipad upgrade version open file crashed

[Fox]

Can an engineer help me solve my problem? After updating the latest version, the file created has collapsed when opened.

This makes me very upset. It is already the second file that can’t be opened. I look forward to solving this problem as soon as possible. Thank you very much for bringing such a good application.

[Rita]

Please share is the following information with us in a support ticket:

• The detailed hardware and software specs of the machine you are using: Find hardware and software specifications
  (https://support.shapr3d.com/hc/en-us/articles/11016383589404-Create-screen-recordings-for-your-request)
• The Shapr3D design with which you’re experiencing the issue: Instantly export to .shapr format

Please note that you can share large files with our Support team as shown here:

Share large cloud files with our support team

We’ll take a look at your case; thanks!

[Fox]

An attempt to export a file did not solve the problem.