Hello,
I subscribed to the Pro version at 19.99 € but it does not activate, what to do ?
Thank you
Hi,
Can you send a video of the problem?
Are you logged into your Shapr account and your Apple ID as well?
I am connected to Apple but I do not have a shapr3D account, I have one on the forum
Désolé pour le mauvais anglais
I see. Please send a picture of the problem, hard to understand without seeing 
Please go to your App Stores subscription management page and see if you indeed have a subscription?
Please check if you indeed have a subscription.
I have one
Great, next step 
Can you use PRO features, like color etc.
PLUS
Are you signed in? Please check if there is an Account option, if not you are not signed in
I can use the color but I go back to gray on the work page
For the account (Lo gin / sign up) but I do not know what to enter
Ok, then please log in, by tapping on the menu we talked about:.” LOg in/ sign up”
When you signed up for the trial, you had to sign up, you have entered an email address and a password. If you don’t remember the password , please tap on “Forgot password” and request a new one.
I have already subscribed to Shapr, I have never connected and it worked without any problem
And can you use the PRO features now?
I can not create an account for testing
I unsubscribed in November and then re-subscribed today
Are you on the LOg in screen?
If you have already signed up please request a new password
I am on the Login page but there is nothing to register
I will unsubscribe
Merci 
There is no need for that
We will figure out the problem.
How come you don’t see the screen?
Tap on login/signup. Attaching a picture, if you don’t remember password tap on “forgot password”
I have never created an account to use the old version, I have what you show me on the screen but I have never had an account with other versions of Shapr Pro
Did you use Twitter or Facebook login before?
I have never had a twitter account and facebook
Would we be able to have a skype session where you show your screen and I’d be able to show you the process?
Please create an account on the signup page.