I’ve been using Shapr3D mostly on iPad and occasionally on PC. I’ve never had any problems with the “Rotate Around Axis” tool on iPad, but whenever I use it on PC the entire program freezes for anywhere from a few seconds to about a minute after I do the rotation and click “Done” (“Cancel” does not appear to have any problems). My PC has a Core i9 and a 3060, the design is not terribly complicated, and like I said it works fine on iPad, so I don’t think a lack of processing power is causing the issue.
Hey @taumoeba,
Can you please upload a screen recording of the event and tell us the version number of Shapr3D you are using? If you don’t wish to share it publicly, please open a support ticket using the link below.
Got it, thanks for the video. Please open a support ticket from the link in my previous post and send us the Shapr3D design, it would help a lot in checking what could be the reason.