"Uploading..." prevents access to drawing

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1

When Shapr3D crashes, I immediately reopen the application.

The drawing I was working with is now inaccessible because it is “Uploading…”.

This is a mild inconvenience for users with fast Internet connections.

I had a slow Internet connection, gave-up waiting, and deliberately turned-off WiFi and Bluetooth in the hope that the “Uploading…” state would terminate. The status remains “Uploading…”, even without an internet connection, and across application restarts.

The upshot is that if Shapr3D crashes while a user has a slow or intermittent Internet connection, the user is then locked out of their work, possibly until the “Uploading…” process completes.

1 Like
2

Hi,

Could you check if you have free storage space on your device? If the device is full, uploading can fail or get stuck, it might not be related to the crash at all.

3

I have 91GB free of 494GB.

Uploading has two states: disabled and enabled. I am unsure why and when the disabled state is used, but it prevents access to the drawing.

Disabled:

image

Enabled:

image

MacOS Ventura 13.4
MacBook Air M2
24GB RAM
Shapr3D Version 5.420.0 (5479)

4

Disabled state is for preparation for upload (compression), in enabled state, you can already enter the project.

The disabled state doesn’t depend on network speed, it’s totally local, all it depends on is the file size of the workspace.